Technical Support Engineer

JOB PURPOSE

• Responsibility for selling projects/service/technical products of the company.
• Responsibility for implementing projects/service/technical products of the company.
• Responsibility to support and increase the existing customer base within the region.

PRINCIPLE ACCOUNTABILITIES

• Provide technical support across the AxFlow bases nationally, but predominantly within the
North of England.
• Carry out site surveys to support the AxFlow bases nationally, but predominantly within the
North of England.
• Work with the Team to provide cost estimates for equipment & labour, and where necessary
prepare presentations and quotations
• To offer hands-on technical support during customer shutdowns.
• To be able to demonstrate combined technical knowledge with good interpersonal skills in
order to understand customer and internal requirements and offer technical solutions.
• Produce quotations for project-based works.
• Obtain profitable orders for Project based works and general works within the defined market
sectors (Power, Water, Utilities, Land Drainage, Ports, Quarries, Poultry Processing).
• Survey your whole customer list and develop ‘action accounts’ and business plans for growth.
• Manage your sales accounts to maximise opportunities to grow the AxFlow business
• Identify large potential new accounts as ’target accounts’ and carry out sales activity supported
by AxFlow publicity and marketing.
• To have sufficient confidence when making technical sales presentations.
• To keep updating their records of visits/activities, using the latest company systems.
• Continued Market Research regarding all aspects of company business.

KNOWLEDGE, SKILLS & EXPERIENCE NECCESSARY

• Experience in mechanical engineering, some knowledge of electrical engineering would be an
advantage.
• Broad Technical understanding of Engineering
• Practical ability to install/fault find/service equipment.
• Computer literate with good working knowledge of MS Office
• Excellent time keeping and planning ability.
• Able to communicate and build relationships professionally at all levels.
• An aptitude for selling.
• To be competent in making appointments.
• Self-motivated and able to work on own initiative.
• To be a team player

CORE COMPETENCIES

• Ownership and responsibility
• Energetic, committed, enthusiastic, hands on approach
• Reliable and flexible
• Ability to plan, organise & meet deadlines
• Good communication skills
• Accuracy & Attention to detail